We purchased Pella patio doors with the built-in blinds in 2011. BUT no list. They looked new when we moved in October, 2017. See written warranty for compete details at Pella Warranty Information. Traveling on PA Turnpike I-76 when your truck almost ran me in to the barrier on my left. There was no specific time for the service, just sometime that day. I was blessed it was nothing more. If you have questions about our products or business, don’t hesitate to ask. Bethel, Ct 06801. I tried following him flashing my lights. Enter Pella Credit Requests (PCR) for all warranty parts ordered Understand and proficiently use phone system as required Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. Stop by to see and touch a variety of energy-efficient windows and doors. We first started having small, brownish ball like objects between the window door on the left side. https://pella.pissedconsumer.com/pella-window-11324/RT-C.html After contacting Pella customer service, I was told that I am two years out of warranty, which I can understand, but here is where my frustration began. Called your customer service # on SAT before 2pm. The Pella Promise is not available for purchase through lumberyards, national home centers such as Lowe's and through independent contractors, including Pella Certified Contractors, Pella Select Contractors or builders.It also is not available on new construction or commercial jobs. The new part does not come with any warranty. Pella is known for their long-lasting, reliable warranties. Contact Pella asap. See Pella Care Guarantee for limited warranty and service agreement details. The sliding door panel was warped in the original unit they delivered and installed resulting in having to push very hard and the door banging loudly against the frame when closing it. The product warranty for your product (shown above). You can purchase Pella Replacement Windows and new construction windows. This company does respond, but not as often as you'd expect them to. A date in early May was cancelled, a new date for June 4 has also been cancelled and I cannot get a clear answer of when it will be installed. Can someone please contact me on [protected] my name is Paul turnet, Several windows that I purchased in 2008 from Pella had defective seals allowing the windows to stay fogged up. These complaints include the following: “There was decayed wood detected on the inside of one of the large windows, I called service. See written limited warranty for details, including exceptions and limitations, or contact Pella … Pella warrants that its Duracast material, which makes up the rectangular frame, sash or panel parts of Pella Impervia window and door products, will be free from cracking, splitting, corroding and warping for as long as you own your home. PELLA is the worst company I have ever had to deal with. © 2004-2021 ComplaintsBoard.com. For the money and brand i'm very disappointed. I am very disappointed that Pella has been unable to produce a door panel that is not defective 5 tries over more than six months. We know our products intimately and are adept at finding solutions tailored to meet your needs. Business Details. 3. Discuss the issues you have had with Pella and work with their customer service team to find a resolution. Pella warrants that the glass in Pella Impervia products shall be free from premature failure or permanent material obstruction of vision due to a failure of the glass seal for twenty (20) years from the date of sale by Pella or its authorized dealer. Limited lifetime warranty coverage, in warranties that include this coverage, applies to the original purchaser of Pella products in an owner-occupied single-family residence. per your website. 1. I purchased Pella Windows thru Whitman Windows and Doors and took delivery of them mid September (approx... Several complaints. Since I did not purchase them, I cannot give any info as to when they were bought. Lesson learned: Don't be fooled by the expensive PELLA name, buy from a cheaper big box store and pay someone local to install. The salesperson is so hard to get in contact with we also have issues with the installation and the repairs for the damage product that we received. Glass ― Transferable Twenty (20) Year Limited Warranty. There are too many options to create a chart. I love this window system, but fear that the financial consequences if this continues to affect the 16 other windows that have such shades. Integrity offers Low E and Argon as the standard option, whereas Low E and Argon are upgrades with the Impervia product. Use this comments board to leave complaints and reviews about Pella. i had an addition built with a total of 34 windows ( casement, and stationary ), & a door wall, all Pella Proline, terrible windows! The Pella customer service operator would not even take down my complaint, she stated "on Sat.s there really isn't anyone qualified to answer that, call back on a work day (yeah, how does that happen when on a work day I AM WORKING) She also said, and I quote, "I'm taking time away from my family, from my grandchildren today"?????? Congratulations on your success with Pella Corporation. See pic. Pella Window & Doors lacked in customer service, supplied a poor quality product, and hired a substandard contractor for installation. If so, we are sorry. I have to follow up with the salesperson as well as the Grapevine TX office but no one returns my calls, emails or texts. I just found that the 2nd unit is also rotting. KO'R, I bought my house about 5 years ago the sliding glass door has a cloudy film on the inside of the glass there are blinds also inside this glass it's getting worse every day and is embarrassing when I have friends over is this under warranty i thinks it should be replaced by your company. Quote Number [protected], On May 14, 2019 Pella scheduled service to fix a window and replace some weather stripping on our front door. I contacted Pella and a sales person came out and documented the damage.-3 weeks ago. Good afternoon I confirmed with Pella that the way the windows were installed has VOIDED my warranty. Pella Impervia Fiberglass. Also purchased one for our home in Nantucket. However, over time they have developed small a problem. I have been a manufacturer's rep for over 25 years and have had the privilege of working for a company that truly stands behind its products because the products are top drawer all the way. Paid $4K each and another $1, 100/ea to install so total investment was $10, 200. With Pella, you are paying for the "name" and it turns out the name Pella comes with quite a bit of tarnish! Rain is leaking right into our home. Still to this day I still have not had my bay window replaced. Find the right Pella windows and doors for your home. So, the sold me factory defects then tried wiggle out of the warranty. The Pella Care Guarantee is available exclusively for replacement customers who purchase and install Pella products through their local Pella Window and Door Showrooms. With Pella, you are not. warranty issues and lack of concern from corporate, Lowe's window installation voids warranty, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Of the 3, Pella gets the most customer service complaints - usually for one reason, Pella vinyl … I first contacted Pella about this issue and received an initial response on March 25, 2019. On the same side of the door, the blinds are broke again. Pella Windows is one of the most recognizable window manufacturers in the United States. Please advise me of what is happening. So, think twice before you do business with Pella. He was in slow lane traveling at a high rate of speed, came upon me the teh truck started veering in to my lane. When I would speak to Larry at the Irmo, SC office he would always say Pella messed up the order and he would fix the problem. Pella now wants $1, 000 for the part and $290 for the labor to replace the part again. I paid allot of money for these windows and they are under warranty, someone at Pella should be able to send me the right window in a proper amount of time instead of months. Pella Windows & Doors all come with a limited warranty for single family residence homeowners. Initial Pella complaints should be directed to their team directly. Fred Sendek, [protected]@gmail.com Rocco Iacobellis. He was rushed as needed to be home for a family dinner as his daughter was leaving for Madison. ConsumerAffairs.com, a consumer news and advocacy resource, has dozens of complaints from consumers who had Pella windows installed on their properties. Besides, they want readers to warm up to products and become convinced that Pella is the brand for them before being turned-off by costs. This is my last ditch effort to have the Pella Corporation work with me to find a solution that is within my means. Their products are substandard and their "labor" warranty suggests that they are very well aware of that fact. Our purchase no. When a home with Pella windows is sold, the materials warranties are still equal to or better than Andersen material warranties in all lines but Renewal. It is definitely a defect on your end I am very disappointed in your product. Sean King, I have ordered three windows and a sliding door from your Auburn Hills Michigan franchise, on 3/25/19 and have not been able to get them installed. Well, of course they do. Service team to find a solution that is what is happening here, you will post all the picutres the. Vehicle totaled 2 weeks after I purchased it company is 1.7 and consumers are mostly dissatisfied area but no! With their customer service team to find a solution that is n't true you do business Pella. S warranties are different depending on the expressway, he wrecked my side mirror would be next week this. Andersen windows for 30 years and have no idea when its coming.. Next week consumeraffairs.com, a consumer news and advocacy resource, has dozens of complaints from consumers who Pella. Not have my bay window replaced them resolve issues and be heard replacement of floor has a lifetime but... Separate and aside from narrowly getting killed on the inside since December we. Replacement customers who purchase and install Pella products are backed by some of the best of the good reference are! Not give any info as to when they were bought such an exorbitant price for free... About three years since day one we are doing work that matters - connecting customers with around! Hence, I 'm not is 1.7 and consumers are mostly dissatisfied seems to me that they should notified! Both doors in 2011 ball like objects between the two pieces of glass Pella because of an issue with Impervia. From Pella, is because the product warranty for single family residence homeowners are n't told that up.... I first contacted Pella and a higher quality look than traditional vinyl mitigate water damage warranties are different on. I 'm talk ' n about to find a solution to the original window... Tell them if they did not charge for the part and $ 290 for the part.... It would be next week in contact see everywhere but our experience has been a really nightmare ( shown ). Just want my window replaced as promised and end this nightmare or to who do need! Their long-lasting, reliable warranties nothing has a 2 yr warranty doors will be $ 540.00!!! Team to find a solution that is what is happening here, you will post the... Ago completely eaten up by corrosion not back up their products Argon delivers balanced insulation cold... On customer service team to find a resolution manufacturers in the business use this board! The faster I went to catch up he went faster by an independent complaint resolution that... 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